Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you and Candle Studios LLC (Washington, USA), which operates Tripmojo (“Tripmojo,” “we,” “us,” or “our”). They govern your access to and use of the Tripmojo apps, website, and related services (together, the “Service”).

Tripmojo is developed and operated by Candle Studios LLC. In India, Tripmojo works with its authorised India partner, Premium Tech Together Private Limited (Delhi, India; GSTIN 07AAOCP3103E1ZP), which acts as the merchant of record for purchases billed in Indian Rupees: it processes those payments, issues any GST invoice, and handles the related refunds, as described in our Refunds & Cancellations policy. Which entity processes your payment does not change anything else in these Terms.

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 13 years old to use the Service, and old enough to form a binding contract in your country of residence. If you use the Service on behalf of an organisation, you represent that you are authorised to accept these Terms for it.

• You are responsible for the activity on your account and for keeping your login credentials secure.
• You agree to provide accurate information and to keep it up to date.
• If you choose combined Google signup and grant the birthday permission, you authorise Tripmojo to retrieve and store the complete date of birth on your own Google profile as described in our Privacy Policy.
• If you connect a Gmail account, you authorise Tripmojo to read it, read-only, to enrich the Service for you: travel booking confirmations to build your trips, reward points statements to keep your balances current, and, during a trip, card transaction alerts and app receipts to log your trip spends. Trip spends are on by default; you can turn them off at any time in Settings, under Consents. What we read and keep is set out in our Privacy Policy.
• Notify us promptly at contact@tripmojo.ai if you believe your account has been compromised.

When using the Service, you agree not to:

• Break the law, or infringe anyone's rights, privacy, or intellectual property.
• Upload or share content that is unlawful, harmful, harassing, deceptive, or that you don't have the right to share.
• Attempt to access accounts, trips, or data that aren't yours, or to probe, scan, or breach the Service's security.
• Disrupt the Service, overload our infrastructure, or use bots/scrapers except as we expressly permit.
• Resell, sublicense, or commercially exploit the Service without our written consent.

You keep ownership of the trips, documents, messages, and other content you add to the Service (“Your Content”). You grant Tripmojo a worldwide, non-exclusive licence to host, store, process, and display Your Content solely to operate and improve the Service for you and the people you share a trip with.

When you add people to a trip, Your Content for that trip becomes visible to them. You are responsible for ensuring you have the right to share anything you upload.

Reviews and other public content

Some of our apps let you post reviews, ratings and photos of places such as airport lounges, restaurants and shops. These are shown publicly to other travellers. By posting, you agree that your review is your own honest experience and that it contains none of the following, for which we have zero tolerance:

• Abuse, harassment, threats, hate speech, or attacks on any person or group.
• Sexual content, nudity, or graphic violence.
• Spam, advertising, promo codes, links, or content unrelated to the place reviewed.
• Anyone's personal information - names of staff or other travellers with accusations, phone numbers, email addresses, or identifying photos of people who have not agreed to be photographed.
• Content you did not create or do not have the right to post.

Every traveller review is held for human review before it appears, and any traveller can report a review or block its author from inside the app. We act on reports within 24 hours: content that breaks these rules is removed, and people who post it lose the ability to post reviews - repeat or serious breaches may lead to account termination. We may also remove any review at our discretion without notice. To report content or appeal a decision, write to support@tripmojo.ai.

Tripmojo uses automated and AI systems to read forwarded emails and documents, extract booking details, suggest plans, and organise your trips. These features can be wrong or incomplete. Always verify important details - dates, times, confirmation numbers, visa/entry requirements - against the original source and the provider directly. AI output is a convenience, not professional travel, legal, or financial advice.

Tripmojo helps you organise travel information. We are not a travel agency and we do not sell flights, hotels, or other travel products; eSIM data plans, covered in section 8, are the exception. Your bookings are contracts between you and the relevant airline, hotel, or provider, governed by their terms. Tripmojo is not responsible for those providers, their pricing, cancellations, delays, or for any link we surface (for example, an airline check-in page).

Where you switch on automatic check-in, we check you in on the airline’s website using the preferences you set, and we attach your boarding pass to your booking. You remain the airline’s customer and its rules govern your booking. We will not make a safety, health, document or eligibility declaration for you, and we will not pay for anything you have not chosen. Automated check-in can fail, so please check your booking before you travel.

Where we offer eSIM data plans, we sell them to you directly as a reseller of our supplier's inventory. The plan itself, its coverage and its network performance are provided by that supplier and the mobile networks they use; we do not operate a mobile network.

Device compatibility is your responsibility. An eSIM can only be installed on a device with eSIM hardware that is not locked to a single network operator. Many devices sold on a carrier contract or instalment plan are network locked and will refuse an eSIM even though the hardware supports one, and we have no reliable way to detect this before purchase.

If the plan does not work, we refund it in full. Where an eSIM cannot be installed on your device - including a device that turns out to be network locked - or cannot hold a working data connection at your destination, and our support team cannot resolve it, you are entitled to a full refund of what you paid. We ask you to confirm compatibility before purchase so that we can help you avoid the problem, not so that we can decline a refund when it happens.

The guarantee applies to plans that did not work, not to plans you changed your mind about: once a plan has connected and carried more than roughly 200 MB it has demonstrably worked, and a full refund no longer applies. The Refunds & Cancellations policy sets out the detail, including how and when to tell us.

• Tripmojo Pro is an auto-renewing subscription. It renews each billing period at the then-current price until you cancel.
• Free trial. Eligible new members get a 7-day free trial. The trial converts to a paid subscription when it ends unless you cancel at least 24 hours before the end of the trial.
• Billing and cancellation.Subscriptions are bought through, and billed to, your Apple App Store or Google Play account. You manage or cancel them in that account's subscription settings; deleting the app or your Tripmojo account does not cancel a store subscription. A cancellation takes effect at the end of the current billing period.
• Refunds. Refund requests are handled by Apple or Google under their own refund policies; we cannot issue refunds for store purchases.
• Unused trial. Any unused part of a free trial is forfeited when you buy a subscription.
• Availability. Tripmojo Pro is not offered in India, where Tripmojo is free. Members who joined before subscriptions launched keep free access and are not affected by this section.
• Price changes. If the price changes, you will be notified in advance as the App Store or Google Play rules require, and where those rules require your consent the new price applies only once you accept it.

The Service - including its software, design, branding, and content we provide - is owned by Tripmojo and protected by intellectual-property laws. We grant you a limited, personal, non-transferable licence to use the Service under these Terms. These Terms don't give you any rights to our trademarks or branding.

We're constantly improving the Service and may add, change, or remove features at any time. We may suspend or limit the Service for maintenance, security, or legal reasons. We don't guarantee the Service will always be available or error-free.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by law.

To the fullest extent permitted by law, Tripmojo and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, bookings, or travel arrangements, arising from your use of (or inability to use) the Service. Where liability cannot be excluded, it is limited to the amount you paid us, if any, in the 12 months before the claim.

You can stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that could harm Tripmojo, other users, or third parties. You can request deletion of your data as described in our Privacy Policy.

We may update these Terms from time to time. If we make material changes, we'll update the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws rules. Courts located in Washington will have exclusive jurisdiction over any disputes, unless mandatory local law in your place of residence provides otherwise.

Questions about these Terms? Reach us at contact@tripmojo.ai.